Política de envío

At Nue.Aura, your items are made and shipped directly from our partnered suppliers to ensure the best quality, safest packaging, and faster delivery times. Because our products are made-to-order and drop shipped, shipping times may vary slightly depending on the item and destination.

Processing Time

Orders are processed within 2–5 business days.

Once your order ships, you will receive a confirmation email with tracking information.

Shipping Time

Estimated delivery: 7–15 business days

Most orders arrive sooner, but some may take slightly longer during busy seasons or carrier delays.

Multiple Packages

If your order contains multiple items, they may ship separately. This helps speed up delivery and ensures each item arrives safely.

Shipping Rates

Shipping rates are calculated at checkout based on your location.

We offer occasional free-shipping promotions which will be automatically applied when available.

Order Tracking

You’ll receive tracking details as soon as your item ships. Tracking may take 1–3 days to update once the carrier receives the package.

Lost or Delayed Packages

If your package is significantly delayed or appears lost, contact us at info@nueaura.com and we’ll assist right away. We are committed to making sure you receive your items.

Incorrect Address

Please double-check your shipping information at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.